update failures

Please use this thread to report any issues that are relating to the post installation of an update
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rspostrspost
Posts: 32
Joined: Sun May 21, 2017 7:02 pm

Wed Aug 29, 2018 9:41 am

Hamza,

When trying to update to the latest version 10.3.49, I get a error during download on both my laptop and my desk computer. both errors reports vanish before I get all the details, but both are ftp errors on large files with a message that the files sizes do not match.

I have a very good high speed cable connection and have tried restarting my computer and get a file size mismatch. I am currently running 10.3.46

Dick
rspostrspost
Posts: 32
Joined: Sun May 21, 2017 7:02 pm

Wed Aug 29, 2018 9:50 am

Hamza,

I tried a few more times. The laptop error is "FTP error: connection refused" when about to download Prism64.exe. The laptop is wire connected.

The desktop error is Fatal error: Size (2231808/0) of file (C:\user\dpost\Documents\Prism\updates_files\update.exe) is invalid. update process has been terminated.

Dick
Hamza Touhami
Site Admin
Posts: 564
Joined: Sat May 20, 2017 6:05 pm
Location: Phoenix,AZ
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Thu Aug 30, 2018 8:52 am

Good morning Dick

Cyril has been notified and this will be resolved, I will update the community as soon as possible.
Hamza Touhami | Site Administrator
Hyperion-Astronomy.com
Fellside
Posts: 11
Joined: Fri May 11, 2018 12:31 pm

Sun Sep 02, 2018 7:50 am

Hi Hamza,

I am getting the same error as rspostrspost. I am also getting a Trojan:Win32/Bitrep.A alert from Windows defender everytime I try to install version 10.3.49

Graham
Hamza Touhami
Site Admin
Posts: 564
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Location: Phoenix,AZ
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Sun Sep 02, 2018 11:19 am

Good morning Graham

PRISM needs to be put in the exception of your antivirus list, please whitelist all its folders. Cyril will NEVER use anything other than safe in PRISM.
Hamza Touhami | Site Administrator
Hyperion-Astronomy.com
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Vkagnihotri
Posts: 48
Joined: Sun Sep 17, 2017 11:21 pm
Location: Kota, India
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Mon Sep 03, 2018 2:26 am

Hello,

I am nicely updated PRiSM 10.3.49 version.

Thanks
Vikrant
Fellside
Posts: 11
Joined: Fri May 11, 2018 12:31 pm

Mon Sep 03, 2018 7:19 am

Hamza

Added to the Whitelist and the update went through fine.

Thanks for yoru support.

Graham
Hamza Touhami
Site Admin
Posts: 564
Joined: Sat May 20, 2017 6:05 pm
Location: Phoenix,AZ
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Mon Sep 03, 2018 8:59 am

Well done Graham
Hamza Touhami | Site Administrator
Hyperion-Astronomy.com
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