Switching activations?

Questions and answers about the best way to get started with Prism including: est hardware to use, software settings, etc..
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Waynehixson
Posts: 6
Joined: Tue Feb 27, 2018 7:51 pm
Location: Seattle, WA

Wed Mar 07, 2018 6:35 pm

How easy is it to switch activations to a new computer once you’ve used your 2 allotments? Say get a new PC or want to use a different pc at home vs remote?

Thanks!

Wayne
Hamza Touhami
Site Admin
Posts: 564
Joined: Sat May 20, 2017 6:05 pm
Location: Phoenix,AZ
Contact:

Fri Mar 09, 2018 9:03 am

When you enter the license number you receive from us, PRISM is attached to whatever computer you install it on and cannot be changed. There is no way to switch your keys on our side either.

Hope this answer helps.
Hamza Touhami | Site Administrator
Hyperion-Astronomy.com
Waynehixson
Posts: 6
Joined: Tue Feb 27, 2018 7:51 pm
Location: Seattle, WA

Fri Mar 09, 2018 10:37 am

So.... how do you handle a computer that breaks down, or upgrading to a new computer?
GlennE
Posts: 3
Joined: Mon Mar 12, 2018 7:34 am

Mon Mar 12, 2018 12:29 pm

I have had to upgrade my computer and now have the same problem as Wayne. I cannot activate on the new computer though I have license and key.
So how do I activate?
Glenn
Hamza Touhami
Site Admin
Posts: 564
Joined: Sat May 20, 2017 6:05 pm
Location: Phoenix,AZ
Contact:

Mon Mar 12, 2018 12:32 pm

The system we have works for hundreds of people and is not new. The issues we have been having lately have to do with Windows and all the updates that have been happening. The easiest way is to reach out to us privately and we will help everyone, that's why we're here.

My email is: hyperion.astronomy@gmail.com
Hamza Touhami | Site Administrator
Hyperion-Astronomy.com
GlennE
Posts: 3
Joined: Mon Mar 12, 2018 7:34 am

Sat Mar 17, 2018 4:21 pm

Hamza,
I sent email to hyperion.astronomy@gmail.com on 3/12 but no response. Is this the correct email?
Thanks
Glenn
Hamza Touhami
Site Admin
Posts: 564
Joined: Sat May 20, 2017 6:05 pm
Location: Phoenix,AZ
Contact:

Sat Mar 17, 2018 4:34 pm

your email was received and I have replied to you twice, I am assuming my emails didn't reach you?
Hamza Touhami | Site Administrator
Hyperion-Astronomy.com
GlennE
Posts: 3
Joined: Mon Mar 12, 2018 7:34 am

Sat Mar 17, 2018 5:56 pm

Earlier emails weren't received, but latest from another address worked fine.
The correction worked just fine, and am now up and running on the new computer ok.
Thank you very much for the help!
Glenn
Hamza Touhami
Site Admin
Posts: 564
Joined: Sat May 20, 2017 6:05 pm
Location: Phoenix,AZ
Contact:

Sat Mar 17, 2018 5:58 pm

You are very welcome, now share your results with us ;) !
Hamza Touhami | Site Administrator
Hyperion-Astronomy.com
dhkim
Posts: 2
Joined: Wed May 30, 2018 10:26 am

Fri Jun 01, 2018 11:10 pm

Hi

I've been interested in purchasing Prism but it is important to know if I can officially install a copy on a new computer when I upgrade my computer.
Is this officially supported?
According to the quick start guide the license is permanently attached to two computers and cannot be switched.

Thank you
Donghun
Hamza Touhami
Site Admin
Posts: 564
Joined: Sat May 20, 2017 6:05 pm
Location: Phoenix,AZ
Contact:

Mon Jun 04, 2018 6:33 pm

Welcome to the forum. PRISM comes with two main activations to begin with to safeguard our investment against abuse, and it has happened. For extra computer, we offer a USB activation on the website you can purchase to take with you if you wish. Whichever computer you plug it into, activates PRISM as long as it is physically plugged in.
Hamza Touhami | Site Administrator
Hyperion-Astronomy.com
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