Installation problem

Hardware and software setups, autoguiding and plate solving parameters, etc..
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eurolad19
Posts: 8
Joined: Mon Nov 13, 2017 9:08 am

Mon Nov 13, 2017 11:32 am

Hi
I have a problem after I installed the trial version of the Prism software. I enclose a screenshot where you can see what message I am getting. I installed this software twice, after I first removed the first download, as I assumed I may have maybe a corrupted downloaded file. However, the same error and messages appeared the second time as well, hence my question what do I do wrong? What kind of message is this? Also, I get two versions on my PC, while I really need most likely only one. I have Windows 10 OS (64bit) updated and also the ASCOM program has the latest version. Kindly advise what to do.
Thanks
Peter
Hamza Touhami
Site Admin
Posts: 564
Joined: Sat May 20, 2017 6:05 pm
Location: Phoenix,AZ
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Tue Nov 14, 2017 10:22 am

Hi eurolad19

I do not see any enclosed images, can you please try and attach it again :D ?

Thanks
Hamza Touhami | Site Administrator
Hyperion-Astronomy.com
eurolad19
Posts: 8
Joined: Mon Nov 13, 2017 9:08 am

Tue Nov 14, 2017 2:18 pm

Hi
I tried to attach the file to my first post and it seemed to me it was attached. I try this again now and I also drag the info into this response. I hope it works.
download/file.php?mode=view&id=79
Attachments
Screenshot (5).png
eurolad19
Posts: 8
Joined: Mon Nov 13, 2017 9:08 am

Thu Nov 16, 2017 9:12 am

Hi
I wonder if anybody had a look at the problem I have installing the Prism software on my computer (see mu screenshots in my former post). I would appreciate if I could get a response letting me know if there is a solution or what the problem is. Thanks for your kind attention to this.

Peter
Hamza Touhami
Site Admin
Posts: 564
Joined: Sat May 20, 2017 6:05 pm
Location: Phoenix,AZ
Contact:

Thu Nov 16, 2017 10:29 am

Good morning eurolad

Absolutely I will help you resolve this, I will contact you through PM to get more personalized support.

Thanks
Hamza Touhami | Site Administrator
Hyperion-Astronomy.com
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