Camera setup error

Hardware and software setups, autoguiding and plate solving parameters, etc..
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spectrasouth
Posts: 36
Joined: Wed Aug 23, 2017 6:27 am

Wed Jan 09, 2019 5:30 am

While setting up a DSI III as Cam #1 (Settings/Hardware/Cameras/Setup) I entered one or both of the Gain and Offset values outside of the listed drop-down range. This resulted in an error message box saying "Range check error". The problem is that I cannot get back into Setup to correct this as every time I try I get the error message.

How can I clear this error?
Hamza Touhami
Site Admin
Posts: 564
Joined: Sat May 20, 2017 6:05 pm
Location: Phoenix,AZ
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Fri Jan 11, 2019 9:59 am

can you please post screenshots of the problem? This help us see what is actually going on. It is also advisable to turn on the logging function to capture information about what is actually happening
Hamza Touhami | Site Administrator
Hyperion-Astronomy.com
spectrasouth
Posts: 36
Joined: Wed Aug 23, 2017 6:27 am

Sun Jan 13, 2019 2:42 pm

Here is an image of what happens whenever I click Setup for camera #1.

As this problem stops me from using this camera I consider it a major and urgent software problem.
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problem.jpg
spectrasouth
Posts: 36
Joined: Wed Aug 23, 2017 6:27 am

Sun Jan 13, 2019 3:03 pm

I forgot to include the log file.

As I wasn't able to add this file using the .log file extension I've renamed it log.txt.
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log.txt
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spectrasouth
Posts: 36
Joined: Wed Aug 23, 2017 6:27 am

Sun Jan 20, 2019 2:23 am

To say I'm unimpressed by the level of support I am receiving for this problem, which has stopped me using camera #1 for nearly two weeks, is an understatement!
I can't believe or accept that you can't tell me how to clear the camera blockage. Do I need to reinstall Prism?
Hamza Touhami
Site Admin
Posts: 564
Joined: Sat May 20, 2017 6:05 pm
Location: Phoenix,AZ
Contact:

Fri Feb 01, 2019 6:48 pm

Thanks, I have forwarded the log to the developer and will ensure you have a functioning system. I will update you promptly.
Hamza Touhami | Site Administrator
Hyperion-Astronomy.com
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