Dumb question? how to remove a mask

Hardware and software setups, autoguiding and plate solving parameters, etc..
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Ron
Posts: 72
Joined: Fri Jun 15, 2018 6:30 pm

Thu Jun 28, 2018 4:21 pm

For my guiding camera, there was a option under #2 camera tab misc. I didn't know what it was so I cilcked it and it wouldn't back out without me clicking on a file. (I suspect its for a graphic/grid) but I entered a random filename and I can't get out of it without clicking on another filename. I THINK it's making the camera display smooth grey (no image). How do I clear the mask?
Cyril Cavadore
Site Admin
Posts: 57
Joined: Sat May 20, 2017 6:15 pm

Sun Nov 18, 2018 5:50 pm

We are sorry, your description is not accurate. In order to reply to your post, and to provide an efficient and sharp reply to solve your issue, we need to know:

- Prism version
- Windows version
- In case of a “bug, the description that lead to the error, the list of action and this must be repeatable.
- All hardware list connected to the PC (telescope controller, focuser, filter wheel) if this is hardware related issue.
- Readable screen copies, beware of low-resolution screen copies that cannot be read. Please use this tool:
https://picpick.app/en/
Even better, use video capture tool like: https://www.nchsoftware.com/capture/index.html

Please no screenshots with a smartphone, this is very difficult to read.

- PRISM log file, see here how to enable it (not mandatory, if screens copies does not help):
https://www.youtube.com/watch?v=HRXz3Ux5OMY

The more we have information, the more we can reproduce the issue and solve it. Using telegraphic writing style cannot help us, the software is so huge that we cannot guess what is involved.

Do not put big files in this forum, you will not be allowed to do so. You can share big files with a lot of free services, like:
- dropbow, Wetransfert, onedrive.

Rgds,
Cyril Cavadore
Principal Prism Author,
Alcor-System
www.alcor-system.com
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